Shipping policy

Shipping Policy
Effective October 5, 2026

Where we deliver, how pieces are prepared and insured, and what to do if a package is delayed, lost or damaged.

Where we deliver
We deliver only within the United States, to street addresses in the 50 states and the District of Columbia. You may place an order from anywhere, including with a billing address or card from outside the United States, as long as the delivery address is in our delivery area. Because every shipment is insured and requires a signature, we cannot deliver to PO boxes, APO, FPO or DPO addresses, or US territories. Available destinations and delivery services are shown at checkout.
If your destination is not available at checkout, please contact clientcare@fineandfacets.com.

Preparing your piece
Many Fine & Facets pieces are made to order. The estimated ship date shown for your piece is when we expect to dispatch it, not when it will arrive. Production time depends on the design, stone availability, personalization and any approvals required. For custom commissions, we provide a written production estimate with your proposal. Business days exclude weekends and public holidays.

Shipping charges and delivery
Standard insured shipping is complimentary on every order delivered within our service area. Any optional expedited service and its charge are shown at checkout before you place your order.
Transit time begins after dispatch and varies by destination and service. We send tracking information when your order ships. Delivery estimates are not guarantees unless an express guarantee is stated for the service you select.

Insurance and signature
We insure every shipment and require a signature on delivery. Please choose an address where you or an authorized recipient can accept the package. Contact us before requesting a carrier reroute, unattended delivery or signature waiver, as these changes may affect the shipment's protection.

Changes and delays
Contact us promptly if you need to change a delivery address. Changes may not be possible after dispatch.
If we cannot ship within the time promised for your order, we will notify you, explain the revised estimate and offer you the choice of agreeing to the delay or cancelling for a full refund of the unshipped item. We will not substitute a stone, metal or design without your approval.

Missing or damaged packages
If tracking shows a delivery you have not received, or a package arrives damaged, email clientcare@fineandfacets.com with your order number as soon as possible. Please keep the packaging and send photographs of any visible damage. We will investigate with the carrier and arrange a replacement or refund where the loss or damage occurred before delivery. You do not need to wait for the carrier's claim to be settled before we act.

The current version is always at https://www.fineandfacets.com/policies/shipping.