Privacy policy

Privacy Policy
Effective October 5, 2026

What personal information we collect, why we use it, who processes it for us, and the choices you have.

Who we are
This policy explains how Fine and facets LLC, a Colorado limited liability company trading as Fine & Facets, based in Highlands Ranch, Colorado, United States, handles personal information when you visit fineandfacets.com, use our tools, contact us or buy a piece. Contact us at clientcare@fineandfacets.com.

Information you provide
We collect the information you give us to provide the service you ask for: your name, email address, shipping and billing details, order details, messages to client care, engraving and personalization instructions, and, if you choose to save them in your account, your ring size, preferred metal, birthday, anniversary and favorite pieces. Payment card details are entered on Shopify's checkout and handled by Shopify and its payment providers; we do not see or store your full card number.

Information collected automatically
Our hosting and security provider processes technical information such as IP address, browser and device type, pages requested and timestamps, to deliver the site and protect it from abuse. When you are signed in, we keep a list of pieces you have recently viewed so that your account can show them.

Cookies and browser storage
Fine & Facets uses only the cookies and browser storage needed for the site to work:
- a shopping bag cookie that remembers what is in your bag;
- sign-in cookies that keep you signed in and protect the sign-in process;
- browser session storage that keeps your latest Dress Stylist suggestions on your own device for up to two hours, so that the browser's Back button returns to them.
- browser storage that remembers, on your own device, the earring position adjustment you make in virtual try-on (two numbers, never an image), until you reset it or clear your browser data.

No advertising tracking and no sale of information
We do not use advertising cookies, tracking pixels or third-party analytics on fineandfacets.com. We do not sell personal information, share it for cross-context behavioral advertising or use it for targeted advertising. Shopify's checkout, which is hosted by Shopify, uses its own cookies as described in Shopify's privacy policy. If we ever introduce analytics or advertising tools, we will update this policy first and ask for any consent the law requires.

How we use information
We use information to process and deliver orders, make personalized pieces, operate your account, answer your questions, provide the styling and design tools you request, manage tool allowances, prevent fraud and abuse, fix errors and meet our legal obligations. We send marketing email only if you have subscribed and confirmed your subscription through the link we email you; we then keep your address in our Shopify customer list so that we can send newsletters through Shopify, and every marketing email includes an unsubscribe link.
After your order is delivered, we send one email inviting you to review the pieces you bought. If you write a review, we publish your rating, your review and the name you choose (by default, your first name and last initial) on our website, marked as a verified buyer. We do not publish your email address or order details. Ask us at any time to remove your review.

Virtual try-on and your camera
Virtual try-on asks for permission to use your camera. The camera image is processed entirely on your device to position the jewelry; it is never uploaded, recorded or stored by us. Camera access stops when you stop the try-on or leave the page. If you choose Save a photo, the still image is saved only to your device. Virtual try-on does not require an account.

Dress Stylist and Design Studio
The Dress Stylist sends your description, and the photograph of your outfit if you choose to add one, to an artificial intelligence model operated by Cloudflare to produce suggestions. We do not store the description or the photograph. Design Studio sends your description to an image model operated by Cloudflare and saves your description and the generated image in your account so that you can return to it or request it as a commission. Text you enter is also checked by an automated safety model. Cloudflare states that it does not use these inputs or outputs to train its models. Please do not include confidential information, or images of other people that you do not have permission to share.

Who processes information for us
We share information only with the providers who help us run Fine & Facets, and only as needed for the service they provide:
- Shopify: products, shopping bag, checkout, payments, customer accounts, sign-in codes and order emails;
- Cloudflare: website hosting, security, our account database and the artificial intelligence models behind the styling tools;
- the workshop that makes your piece and the carrier that delivers it: the specifications, engraving and ring size needed to make it, and your name, delivery address and contact details;
- an email delivery service: emails we send to you, and client care enquiries sent to our team.

Legal disclosures
We may disclose information where required by law, or where necessary to protect our rights, our customers or the public, including to prevent fraud.

How long we keep information
We keep account information, including saved preferences, favorites, recently viewed pieces and saved designs, for as long as your account is open. When you ask us to close your account, we delete this information within 30 days. Order and payment records are kept for as long as tax and accounting law requires, generally seven years. Client care messages are kept for up to two years after the last contact unless they relate to an open order or claim. Technical logs held by our hosting provider are kept only for short periods.

Security
We protect information with encrypted connections, access controls and reputable providers. No online service can guarantee absolute security; please contact us immediately if you believe your account has been misused.

Your choices and rights
You can unsubscribe from marketing email at any time. You may also ask us to tell you what personal information we hold about you, give you a copy, correct it or delete it. Email clientcare@fineandfacets.com to make a request; we may need to confirm your identity first. We respond within 45 days. If we cannot meet your request, we will explain why, and you may ask us to reconsider by replying to our decision. We will not treat you differently for exercising your privacy rights.

Where information is processed
We serve customers in the United States. Our providers may process information in the United States and in other countries where they operate, under their own security and privacy commitments.

Children
Fine & Facets is intended for adults and is not directed to children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to this policy
We update this policy when our practices change and show the effective date at the top of this page. If a change is material, we will tell account holders by email before it takes effect.

The current version is always at https://www.fineandfacets.com/policies/privacy.